Our game server went offline about 10 minutes before we had a clan match. We were freaking out and everyone was looking through the configs to try to find the issue. I reached out to support via ticket and got a response within a minute. It turns out when we changed game maps a config loaded that was corrupt. Oorah was able to identify the issue and correct it for us very quickly. Our clan match started on time without issue after that. Great save in a pinch!